Trading Terms & Conditions

The following terms apply to all contracts in which Cooks Blinds & Shutters Ltd trading as Cooks Doors (“The Company”) acts as seller. Acceptance of delivery of the goods from the Company shall be conclusive proof that the buyer has accepted these terms and conditions as being the only ones affecting any contract between the buyer and the Company.

Ordering Procedure

Orders can be placed with us by telephone. To provide identification at a later date in the event of queries your order number must be given with each order. In the event of making a telephone enquiry for price, information or delivery, please secure the name of the person you speak to. This is essential if further queries or negotiations are to be conducted with maximum efficiency.

Prices

As prices may be beyond our control, they are subject to alteration without prior notice. If you require a firm price we are happy to give you a written quotation.

VAT

VAT will be charged at the rate in force at the time of dispatch.

Payment

Credit accounts can be opened on receipt of satisfactory bank and two trade references in accordance with the Company’s requirements, but we shall only supply goods under a credit account subject to such credit limit and such other requirements regarding the operation of such accounts as the Company may stipulate from time to time. The Company shall not be obliged to deliver any goods to the buyer at a time when any money shall not have been paid on the due date in respect of that or any other order.

Settlement Terms

Nett 30 days, unless otherwise negotiated

Faulty Goods

The Company operates a quality control system on all products. If any goods supplied by the Company shall be defective in quality or in quantity or in any other way, then the Company will, at its option, either rectify the goods, or refund (or give credit for) the purchase price but shall not be under any further liability.

Title

Whilst the risk in the goods shall pass to the customer on delivery, the ownership of the goods shall remain with us until payment for all goods has been received by us. The buyer agrees that the Company may, for the purpose of its goods enter upon any premises where those goods are stored or where they are reasonably thought to be stored and may repossess the same.

Non Delivery / Part Delivery / Delay in Delivery

The Company will use its best endeavours promptly to deliver goods ordered in accordance with the buyers reasonable requirements notified to the Company at the time of the relevant order but the Company shall be under no liability to the buyer for any non-delivery, part delivery, or delay in the delivery of goods.

Claims

Claims for non-delivery must be made in writing within 7 days of invoice date. Claims for damage in transit must be made on the carrier’s delivery note and to both this Company and the carrier, within 3 days of delivery of goods. No claims can be considered after this period.

Specification

In line with a policy of continuous improvements, the Company reserves the right to modify specifications without notice.

Transport

All goods are supplied ex-works, all costs relating to carriage are charged at the rate shown in the price list current at the date of order.

Cancellations

The Customer may not cancel the Contract without the previous written consent of the Company, which is given, shall be deemed to be on the express condition that the Customer shall indemnify the Company against the loss, damage claims or actions arising out of such cancellation.

Disputes - Applicable Law

The present terms and conditions of trade and every contract of which they form part, shall be governed by and construed in accordance with English Law and the parties hereby submit to the exclusive.

Storage

Should the proposed delivery / installation date be delayed by the customer / client / contractor, Cooks Blinds & Shutters Ltd will agree to store the ordered products for a further 4 weeks from the proposed delivery / installation date. After this time, the company will be entitled to charge a fee for storage, and cannot be held responsible for any accidental damage / deterioration of the product due to weather or unforeseen circumstances.

Warranty

At Cooks Blinds and Shutters Ltd, we take pride in our commitment to quality and customer satisfaction, therefore, our installations are backed by a 12-month Installation warranty.

To maintain the integrity of Cooks' 12-month warranty, it is essential that ongoing maintenance is performed exclusively by Cooks Blinds & Shutters Ltd and is conducted at recommended intervals. Should any issues arise regarding product materials or manufacturing defects then these would be subject to separate warranty conditions provided by the products manufacturer.

Following the initial 12-month warranty period, we advise our customers to refer to the Manufacturers' warranty for any further comprehensive coverage details which may be applicable when in conjunction with a service agreement.

We appreciate your trust in our products and services, and we remain dedicated to providing you with reliable and stylish solutions for your home or business.

Warranties will not cover; misuse, negligence, any damage caused outside of the normal operation of the products use, damage resulting from accidents, vandalism or acts of nature, modifications or alterations made to the product without prior written consent from Cooks Blinds & Shutters Ltd, repair or maintenance works performed by others, any costs related to the removal, transportation or reinstallation of the product which has not been initiated by Cooks Blinds & Shutters Ltd by written consent.